KCS | Reminder | How long is an Email link active | maxTokenAge needs to be adjusted

Issue (symptom, problem, or question)

Customers do have the option to make payments directly to sddssddsdsuse sddssddsvia Wire Transfer. We do need to advise them funds must be in U.S. Currency for international wiredfdfdfs.      

The Launch Servicing bank name for all wire payments is:more stuff

Bank of America

** Ensure the customer lists:

• The beneficiary must be listed as: Launch Servicing, LLC
• Provide the customer with the following account information for International Wire Transfers: 
• SWIFT/BIC code: BOFAUS3N (U.S Domestic); BOFAUS6S (Foreign Currency)
  • Account Number: 001453353304
• Provide their full account number and Loan ID for reference.
  • Note the account with all actions taken. 

Provide the customer with the following account information for Domestic Wire Transfers:

• Wire Routing Transit Number (RTN/ABA) 026009593
  • Account Number: 001453353304
• Provide their full account number and Loan ID for reference.
  • Note the account with all actions taken.   stuff added

Customer Statement:

"How long are the Confirm/Cancel hyperlinks in patient appointment email reminders active for? (as in, when do they expire)"

Notes:

• Email reminder hyper links for confirm/cancel are tokenized and contain the Unix timestamp
• This does not apply to Voice or SMS reminders

Cause

Customer is inquiring for knowledge of the product and that they were looking to extend or shorten the hyperlinks active length.

Resolution

Confirm/Cancel hyperlinks in Email reminders are governed by the setting

settings.patients.maxTokenAge = # of days

This was confirmed in Demo by creating an appointment, sending an email reminder, copying the confirm address hyperlink address out of the email reminder received, then navigating to that luma page. 

in the URL on the Luma confirm/cancel page, is the token, and the unix time stamp just before the URL where it states &text.  When we place the unix time stamp into a decoder, it correlates to the same exact # shown in maxTokenAge.

This was tested by changing the setting to 2 and 7 days respectively

Get the conversation started (Copilot)

settings.patients.maxTokenAge = 2

and

settings.patients.maxTokenAge = 7

Relevant Tickets

Use this space to include URLs to relevant tickets.

• https://lumahealth.zendesk.com/agent/tickets/83291

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