Tables Tables

First Name	Last Name	Points	Points	Points	Points	Points	Points	Points	Points	Points	Points
Jill	Smith	50	50	50	50	50	50	50	50	50	50
Eve	Jackson	94	94	94	94	94	94	94	94	94	94
Adam	Johnson	67	67	67	67	67	67	67	67	67	67

Legend

X1 only

Robinhood only

 Source: Zendesk ticket categories

Ticket Category	Subcategory 1	Subcategory 2
App	Account management
	Feature request
	Integrations
	Login
	Other
Applicant
Authorized users	Access level
	Account management
	AU <> Primary conversion
	Credit reporting
	Feature overview
	Fees
	Onboarding
	Other
Banking and Payments	Add or remove bank account
	Autopay
	Balance transfer	Incoming (balance +)
		Outgoing (balance -)
	Cancel payment
	Double payment or overpayment
	Failed payment
	Making a payment
	Micro deposits
	Minimum payment
	Other
	Payment processing
Benefits and Perks	Auto rental collision damage waiver
	Cell phone protection
	Extended warranty
	Purchase security
	Return protection
	Signature concierge service
	Travel and emergency assistance
	Trip interruption or cancellation
	Getting started/Feature overview
Credit account	Account balance
	APR	Current APR
		Decrease request
		Other
	Credit Limit	Current limit
		Decrease request
		Increase request
		Limit reduction
		Other
	Interest
	Credit account	Card replacement
		Cash advance
		Failed payment
		Late payment
		Shipping
	Payment due date	Change date request
		Current due date
		Other
	Statement	Change date request
		Current close date
		Other
	Travel notice	-
	Account status	Bank letter request
		Charged off
		Closed
		Delinquent
		Overlimit
	Update customer information	Address
		Email
		Name
		Number
		SSN
	Account Closure	Consolidating accounts
		APR/Limit
		Customer support
		Gold subscription
		Kept open
		No feedback
		Other
		Rewards structure
		Too many bugs
Referrals	Getting started/Feature overview
	Mystery reward multiplier
	Solid gold upgrade
Credit reporting	Delinquency removal request
	Frequency
	Information reported
	Other
Dispute	Fraud dispute	Cancel request
		Dispute a transaction
		Explanation of denial
		New information provided
		Other
		Provisional credit missing
		Status update request
	Merchant dispute	Cancel request
		Dispute a transaction
		Explanation of denial
		New information provided
		Other
		Provisional credit missing
		Status update request
Line Management	Identity verification
	Restriction inquiry
	ATO
Hardship and Collections	Enrolled	Balance waiver
		Change plan details
		Confirmation of enrollment
		General question
		Interest accrual
		Other
		Upcoming payment
	Not enrolled	Balance waiver
		Debt consolidation company
		Change plan details
		General question
		Other
		Plan paid in full
		Plan terminated
		Request for assistance
		Response to notification
		Waiting for an offer
Customer notices	Arbitration rejection
	Bankruptcy notice
	Cease and desist
	Deceased
	FCRA
	Identity theft
	POA
	SCRA
	Visa breach
Not listed, other
Notifications	Categories
	Channels
	Opt out
Physical card	Feedback
	Replacement	Cosmetic damage
		Chip malfunction
		Contactless malfunction
		Magstripe malfunction
		Lost card
	Shipping	Change signature requirement
		Other
		Timeline
		Update delivery address
		Card never received
		Returned to sender
		Fiserv hold report
	Activate metal card
	Mobile wallet
Points	Other
	Spending bonus
	Redemption	Travel with points
		Cash back
		Pay yourself back
		Shop with points
		Gift cards
		Rates
	Getting started/Feature overview
	Boosts
	Point balance
	Not earned
Transactions	Cash advance
	Cash withdrawal
	Decline	Merchant
		Visa
		Internal
	Merchant refund
	Mislabeled
	Missing/delayed
	Pending
	Pre-authorization request
	Reversed
	Blacklist merchant request
	3DS
Virtual Cards	Charged over monthly limit or after cancelation
	Creation
	Getting started/Feature overview
	Increase request
	Other
	Refunds
X1+	Downgrade or cancel membership
	Getting started/Feature overview
	Lounge pass
	Perks
	Registering a flight
	Upgrade membership
No response needed/No response from customer